Privacy Notice

TopBrain Technologies Limited customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Our contact details

Telephone: +442080584081

Email: compliance@tbtech.co.uk

What information we collect, use, and why

We collect or use the following information to provide services:

  • Names
  • Email Address
  • Phone numbers
  • Business enquiry information

We collect and use the following anonymised user information for service updates or analytics purposes:

  • Location data
  • Website user journey information

Lawful bases

Our lawful bases for collecting or using personal information to provide services are:

  • Legitimate interest: To reply to enquiries and potentially establish a business relationship when you contact us directly.

Our lawful bases for collecting or using anonymised personal information for service updates or analytics purposes are:

  • Legitimate interest: To improve website users experience for as long as you allow us to collect such data. 

Where we get personal information from

  • From enquiry forms submitted via users

How long we keep information

We keep enquiries information stored as emails for 30 days unless a contract for services arises from the initial enquiry.

Who we share information with

Data processors

Google G-Suite Services: 

This data processor does the following activities for us: Store contact information provided by users voluntarily in enquiries forms

Other organisations

Organisations we are legally obliged to share personal information with

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal data.
  • Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
  • Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
  • Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent.

You don't usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

Last updated: 15 May 2024